Foundational Setup
We can initiate a pilot focusing on the Smart Front-end concierge, seamlessly integrating with your current IVR/Phone system. This phase would include programming the system to handle basic and frequently asked questions that typically burden your admin team:
- General inquiries
- High-level insurance questions
- Promos and pricing information
- Address, location, and working hours
Calls that require booking or confirming appointments, refill requests, billing inquiries, or clinical matters will be routed to your admin team for further assistance.
Advanced Integration with your EMR/PMS solution
Once Phase 1 is successfully implemented, we can move to a deeper level of system integration to streamline operations:
- Bi-directional integration with EMR systems for full scheduling capabilities and confirmation of appointments. This will depend on how flexible your current EMR/PMS solution is. Our engineering team can work closely with your current EMR provider to ensure integration as much as possible.
- Automated outbound reminders for Patients.
- Support for rescheduling appointments.
Advanced Workflows and Campaign enablement
The final phase would focus on enhancing workflows and expanding functionality:
- Support for refill requisitions.
- Implementation of preventative health campaigns via outbound calls.
- Development of custom workflows for value-based outbound communications.
- Any future and specific workflow requirement for your Medical/Dental practice.