Lifecycle-aware emails
Copy matches booked, rescheduled, or cancelled states automatically.
Patient email
Email booking confirmations patients can use
Branded confirmation, reschedule, and cancellation emails with calendar invites, centre and patient toggles, delivery status, and concierge resend from the patient record.
What clinics get
Calendar invites
Patients add visits with attached .ics files from your branded template.
Delivery visibility
See sent, delivered, and queued status; resend when an address changes.
How confirmations flow
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Enable at the centre
Turn on booking emails and approve templates during rollout.
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Respect patient choice
Honour per-patient notification preferences.
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Send on booking changes
Emails fire when appointments are created or updated; staff can resend from Patients.
Results teams expect
Fewer
No-show surprises
Patients receive clear details and prep notes before the visit.
Less
Manual resend work
Coordinators fix delivery issues from the patient profile, not IT tickets.
Frequently asked questions
Can patients opt out?
Yes. Patient-level toggles and centre settings control automated sends.
Do emails include preparation instructions?
Templates support visit details and preparation copy your team configures.
Is delivery tracking included?
Staff see delivery status on the patient communications history.
Modernize booking emails
Review templates, toggles, and delivery workflows with our team.