Unified communications
Inbound AI calls, reminders, campaigns, and booking emails on one timeline.
Patients workspace
One patient profile for calls, charts, and outreach
Demographics, do-not-call, recent appointments, inbound and outbound communications, booking emails, periodontal charts, and staff notes - in the Patients workspace concierge teams and clinicians use every day.
Why teams work from Patients
Preferences in one place
Do-not-call and booking email toggles per patient, with centre-wide rules.
Clinical context nearby
Appointments, periodontal charts, and chart notes without switching tools.
Day-to-day flow
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Find the patient
Search by name, phone, or ID from the directory.
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Review context
Scan recent appointments and communications before calling back.
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Take action
Open charts, resend booking emails, or review call transcripts.
Outcomes for operations
Faster
First-touch resolution
Coordinators reopen cases with transcripts instead of repeating intake.
Fewer
Tool switches
One profile replaces hunting across voicemail, email, and EMR snapshots.
Frequently asked questions
Is Patients a full EMR?
No. It centralizes GenieAI communication, charting, and outreach alongside your EMR.
Can we use "Patient Pillar" in training?
The product label is Patients; teams can use either term internally for the unified profile concept.
Who sees periodontal charts?
Role-based access, enabled per centre by administrators.
See Patients with your workflows
Walk through profiles, communications, and handoffs for your team.